TeleCheck handles huge quantities of data every day. The people who manage the systems and sub-systems need detailed documentation to know what to do when things go wrong.

I was hired to help Developers document TeleCheck's Electronic Checking System (currently used by Wal-Mart and other retailers). This project was particularly difficult because the application was in production, being used every day, but it was still being run by the developers who were still tweaking it on a daily basis. The Project Manager at TeleCheck was terrified that "if someone got hit by a bus, we wouldn't have any idea how to run this thing." To that end, I created an online help system that automated data entry and organization for the developers. I also interviewed them, provided high-level data flowcharts, and helped complete the documentation process.

Afterwards, Telecheck required that I document the online documentation system itself. This manual is the documentation for that system.

PDF 996 k

User Manual for Online Help System I created the document in Word 2000. Screenshots were created with "Print Screen" and then edited in Photoshop 6.0. There is also an Administration manual -- it is not presented here, but is available in person. I had only 12 hours to produce both manuals and the artwork. Since I had created the system, I was intimately familiar with it and was able to meet that deadline. Printed: Spring 2001 Print Sample Available